We are here to help!
Below you will find all the answers to questions we regularly receive about our delivery, products and service.
Our Products and Services
While you cannot do this yourself on the website you can download our bulk order form here. Please complete the form then email it through to us at email@example.com and we'll make it easy for you to check out and pay for all of your boxes in one easy step!
Of course! We have a white message card that we include at no extra charge. Just enter your message in the gift message box on the product page before you check out. Or for something a bit more special, you can purchase one of our beautiful gift card and envelopes.
None of our products are short dated, however there are a few items like chocolate which don't love the heat. We also manage our stock to ensure that we never send any products with less than one month left until the best before date, so they will always arrive fresh and ready to eat.
Bulk Orders and Corporate
Yes, absolutely! You can find out some information about our corporate gifting here - or send us an email at firstname.lastname@example.org or give us a call on 0800 LUXE GIFTS (0800 589 344) to talk through your requirements.
We can offer some discounts for larger orders. Please get in touch by email (email@example.com) and let us know the quantity of gifts (and also which particular gift boxes) you would like to purchase, and we can let you know if you qualify for a bulk discount.
While you cannot do this yourself on the website you can download our bulk order form here. Please complete the form then email it through to us firstname.lastname@example.org we'll make it easy for you to check out and pay for all of your boxes in one easy step!
Sorry, we are an online only business and do not allow pick-ups (our liquor licence also doesn’t allow it).
Due to the nature of our gift boxes, all parcels are sent with a 'signature required'. This means that someone must be home to sign for the parcel. If no one is home, the courier will leave a card to call to let the receiver know they have missed a parcel. They can use this card to get the parcel redelivered or redirected at a convenient time. If you would prefer to give the courier authority to leave the parcel without a signature, simply tick the ‘No Signature Required’ box at check out, and include instructions on where you would like the courier to leave the gift in the ‘Special Delivery Instructions’ box. By giving authority to leave the item, you agree to take full responsibility for the parcel once it has been delivered, as the gift will be left unattended. Little & Luxe Gifts are not responsible for what happens to the gift box after the courier has delivered the item. If you are concerned about the safety of having an item left unattended, we would strongly recommend sending the parcel as 'signature required'.
We are unable to deliver to PO Boxes, and cannot take responsibility for incorrect addresses which have been supplied, or non-delivery due to addresses without access (for example dogs on property or no access to apartment buildings), so please ensure addresses are entered correctly and able to be accessed by the courier.
Saturday delivery is available in all major cities and some towns (you can check if a particular address has Saturday delivery available by entering the address here). There is an additional cost for this service, which you can select at checkout.
There is no overnight or Saturday delivery service available for rural deliveries (you can check if the address is rural by entering the address here.) Please note that a signature may not be able to be obtained for a delivery when the address is rural. On the delivery tracking link, once a parcel shows as “Delivered” this means it has been handed to the rural delivery driver with an additional 24-48 hours for final delivery to the receiver.
Please note that couriers deliver to a reception or designated delivery area when sending a gift to a hospital. To avoid delays, please include the hospital name, ward number and room number in the shipping address.
When sending a gift to an apartment address, it is important to supply any access codes or additional instructions the couriers may require to be able to access the property/building to allow the timely delivery of the gift.
We endeavour to deliver your order within our delivery timeframe (courier shipping timeframes are indicative only since they are beyond our control), however we cannot take responsibility for late delivery of gifts due to location, adverse weather, traffic, incomplete or incorrect address, unforeseen circumstances or any other reason beyond our control.
If your gift has not been delivered within the delivery timeframe on our delivery page, please contact us with your order details and we will contact the courier to establish the reason for delayed delivery and an estimated date for delivery. Alternatively, you can also contact the courier directly to query the shipment.
No worries, just reply to the confirmation email we sent you and we'll get in touch with you right away to help out. Or if you lost that email, you can reach us at email@example.com
You can choose to pay by Visa, Mastercard or AMEX credit cards, Paypal, LayBuy, Zip, AfterPay or as a direct debit into our bank account (bank deposit for NZ customers only). Simply select "Bank Deposit" as the payment method at checkout, and our bank account details will be provided to you. Make sure you enter your order number as the reference when you make the bank deposit. Once your payment has been received into our account, we will process and dispatch your order.
Please note that bank deposits may take a few days to clear into our account and orders will only be processed once funds have been received and the Bank Deposit option is unavailable in December. If you have any problems with payment, or would rather we take your payment over the phone, please just get in touch.
Absolutely. We use Shopify Payments by Stripe which is a reputable payment gateway provider used by most websites around the world. Stripe is PCI compliant which mean that they use best industry practices to keep your credit card details safe, and they don't store your credit card details after your payment has been processed. We never see or store your credit card details when you place an order with us.